Terms and Conditions
Effective Date: 07/08/2025
01. Introduction
Welcome to RK Wood. By accessing or using our website (rkwod.com), you agree to be bound by these Terms & Conditions. Please read them carefully before using our services. If you do not agree with any part of these terms, you should not use our website.
02. Acceptance of Terms
Your use of our website constitutes acceptance of these terms, as well as our Privacy Policy and Returns & Refund Policy. These terms apply to all visitors, users, and customers of the site.
03. Product & Services
RK Wood offers custom-made and ready-to-ship items crafted using CNC, CO₂ laser, and fiber laser technology. All product details (descriptions, images, and pricing) are subject to change without notice.
Custom Orders: Products that are made to order based on your specifications (e.g., name signs, engraving, etc.)
Ready-Made Products: Available for direct purchase when listed
04. Ordering and Payments
Orders must be placed through our website or authorized channels.
Full payment is required at the time of purchase.
Accepted payment methods include major credit/debit cards, PayPal (if available), and other secure gateways.
Once your order is placed, you’ll receive a confirmation email.
We reserve the right to cancel any order due to pricing errors or suspicious activity.
05. Shipping and Delivery
We offer islandwide and international delivery.
Shipping fees and delivery timeframes are displayed at checkout.
RK Wood is not responsible for delivery delays caused by carriers, customs, or incorrect shipping addresses provided by the customer.
Customers are responsible for ensuring accurate shipping details during checkout.
06. Returns and Refunds
Please refer to our separate Returns & Refund Policy for full details.
Key Points:
- Return Window: 7 days from delivery for eligible products
- Custom products are non-refundable unless damaged or defective
- Return shipping is the buyer’s responsibility, unless the error is ours
07. Privacy Policy
Your privacy is important to us. Please refer to our Privacy Policy for information on how we collect, use, and safeguard your data.
08. Intellectual Property
All content on this website — including product photos, logos, designs, and text — is the intellectual property of RK Wood. Unauthorized copying, use, or distribution is strictly prohibited.
09. User Conduct
By using our site, you agree not to:
- Violate any laws or regulations
- Infringe on our intellectual property
- Disrupt or attempt to harm the website’s functionality
- Submit false or misleading information
10. Limitation of Liability
RK Wood shall not be held liable for any direct, indirect, incidental, or consequential damages resulting from the use of our products or website. All products are sold “as is” unless stated otherwise.
11. Governing Law
These Terms & Conditions are governed by the laws of Sri Lanka. Any disputes will be handled exclusively in the courts of Sri Lanka.
12. Updates to Terms
We reserve the right to update or modify these Terms & Conditions at any time. Changes will be posted on this page with an updated date. Continued use of the website implies your acceptance of the changes.
13. Contact Information
For questions about these Terms, please contact:
RK Wood
- 📧 Email: info@rkwod.com
- 📞 Phone: +94 77 287 7417